Supervisor, Clinical Services

Overview

Supervisor, Clinical Services (Early Phase Research
- Screening) - ICON San Antonio TX

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Supervisor, Clinical Services to join our diverse and dynamic team. As a Supervisor, Clinical Services at ICON, you will be responsible for coordinating and overseeing the daily activities of the clinic and of clinic staff. You will ensure that the clinic meets clinical trial requirements in accordance with study protocols, SOPs, and ICH-GCP standards.

Location:

100% on site San Antonio TX

• Implement and manage daily clinic activities ensuring all procedures are managed in accordance with appropriate regulatory guidelines or industry standards (e.g., GCP, HIPAA, OSHA).
• Communicate and participate in meetings with the clinic, recruiting, and study management teams as needed to plan for screening, on-study, or outpatient visits.
• Be knowledgeable of all assigned studies that are planned or being actively recruited/enrolled.
• Promote an environment where team achievement is regarded and supported by regular coaching, performance measurement, and feedback.
• Facilitate individual professional development of employees within the clinic.
• Provide guidance/insight on aspects of clinical operations as well as contingency planning.
• Communicate team and individual goals and expectations to ensure direct reports understand their responsibilities.
• Responsible for managing the performance of staff, including providing input into salaries, as well as nominations for promotion.
• Build teamwork and improve processes and productivity by working within and across functional areas.
• Be a point of escalation (internal) for resolution of issues and conflicts.
• Develop positive professional relationships with key internal and external customers and suppliers.
• Undertake other reasonably related duties as may be assigned from time to time by other Clinic Management, Clinical Study Managers, and/or Principal/Sub Investigators (Sub-PI).
• Ability to identify and hire strong candidates through the hiring process.

• Bachelor’s degree preferred
• 3+ years of experience in clinical research operations, with significant exposure to early phase trials and screening/eligibility work
• Minimum 1+ year of supervisory or lead experience managing people
• Prior experience in process improvement / QA projects preferred
• Demonstrated knowledge of GCP, ICH, FDA, relevant regulatory bodies, and IRB processes
• Strong skills in protocol review, eligibility assessment, medical/clinical documentation, and source data verification
• Excellent verbal and written communication skills
• Ability to work cross functionally
• Strong organizational and critical thinking skills; capacity to juggle competing priorities and adapt to changing demands in a fast-paced environment

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work-life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, Life Works, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Visit our careers site to read more about the benefits ICON…