Police Communications Dispatcher

Overview

Under general supervision, is responsible for performing technical and administrative radio communications involving the deployment of police personnel according to request for service and available manpower. Working conditions are primarily in an office environment. Exercises no supervision.

Public Safety Headquarters - 315 S. Santa Rosa, San Antonio, TX (78207)

Training location may be different: 1st Reporting Day:
McCreless Storefront, 3850 S. New Braunfels, Suite 110 San Antonio, TX (78223)

Classroom hours are 7:45 a.m.

- 4:30 p.m., Monday - Friday; followed by on the job training which will mirror hours of assigned OJT Trainer, will include day, evenings, overnight shifts, weekends, and holidays.

In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. You may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations.

• Maintains communications with Police Department personnel and provides necessary support to field personnel via police radio, telephone, computer and MDTs.
• Deploys field personnel according to need and priority of the request for service.
• Maintains constant status of field units and updates dispatch information utilizing the computer assisted dispatch systems.
• Runs vehicle registration and stolen vehicle checks.
• Runs warrants and missing person checks on subjects.
• Calls complainant and alarm companies back for further information.
• Orders wreckers, wagons, etc. as needed.
• Sets up quadrants and coordinates with other field units such as K-9, Foxtrot, and SWAT as needed.
• Uses SIMs Unit to alert, disable, regroup and identify radios.
• Operates computer keyboard and radio console equipment.
• Elicits, remembers, and accurately records vital information using police codes.
• Verifies driver's license identity, or vehicle ownership for patrol officers.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• One (1) year experience in public contact either in person or by telephone.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, certain convictions will disqualify applicants.
• Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.
• Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
• Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

• Applicants must meet and maintain the Telecommunicator Licensing requirements set forth by the Texas Commission on Law Enforcement (TCOLE).
• Applicants who have been issued a Telecommunicator License by the Texas Commission on Law Enforcement at any point, must be in good standing and have an eligible license, ready for appointment to the San Antonio Police Department.
• Applicants must remedy any TCOLE License deactivations or suspensions before their start date.
• TCOLE Licensing Requirements include a significant background check.
• Applicants must be a United States Citizen or United States Naturalized Citizen.
• Possess an Honorable discharge from branch of Military in which applicant served, if applicable.
• Applicants must pass a Fingerprint based Criminal Justice Information System background check meeting the requirements from the FBI and the Texas Department of Public Safety.
• Must not have a Conviction of a Class B Misdemeanor in the last ten years. From the date of conviction.
• Must not have a Conviction of a Class A Misdemeanor or above.
• Must not have a conviction of family violence.
• J…