Public Safety Operator - BCSO

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Public Safety Operator - BCSO page is loaded## Public Safety Operator - BCSOlocations:
Bexar Metropolitan 911 Regional Operations Center time type:
Full time posted on:
Posted 16 Days Agojob requisition :
JR100082
** Job Title
** Public Safety Operator - BCSO
** Pay Rate
** United States of America (Hourly)
** Time Type
** Full time
** Summary
* * This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype;

enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.
*
* Duties and Responsibilities:

*** Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchers
* Determines severity of situation based on detailed information gathered from the caller
* Enters call subject matter into computer and prioritizes calls for service
* Responds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch information
* Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
* Contacts various service/utility agencies and other emergency contacts as directed
* Assists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
* Performs clerical duties such as making copies of documents and forwarding to the appropriate location
* Performs related duties as required
*
* Minimum Qualifications:

*** Graduation from High School or a General Education Development (GED) certificate
* Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
* Skill to type 40 wpm with no more than 7 errors;  Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to  by the closing date.)
* Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public
* Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
* Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETS
* Must pass a psychological and physical exam including a drug screening
* Must possess a valid driver's license
* Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office
* May be subject to recall
* May be required to work more than 40 hours during the workweek
* Must work weekends and holidays and perform shift work
** Working Conditions and Physical Demands:
*** Constantly working in indoor conditions; high call volume, fast paced and stressful…