Mortgage Clerk- Jr

Overview

Flatter, Inc. (Flatter) is seeking dedicated and detail-oriented Mortgage Clerks (Junior-Level) to join our team in San Antonio, TX supporting the USDA. These roles will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.

• Telecommunication Tasks
  • Obtain required information from insurance companies via telephone.
  • Operate within the Loan Serv environment to manage loan-related transactions.
• Loan Serv Processing
  • Process tasks, post payments, and record payoffs in Loan Serv.
  • Update and maintain insurance information within Loan Serv.
  • Issue payments to insurance companies.
• Administrative Tasks
  • Research loan accounts and provide resolutions to discrepancies.
  • Perform accurate and timely data entry for mortgage-related transactions.
• Program and Claims Support
  • Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
  • Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
  • Conduct detailed account research and provide analysis to management and customers.
  • Deliver customer service support to lenders and servicers via email and phone.
  • Assist with loss claim–related projects supporting the SFH-GLP and the SFH Claims Branch.
  • Execute all loss claim–related sub-tasks accurately and within required timelines.
• Communication and Case Management
  • Respond to phone calls, voicemails, status inquiries, and emails promptly.
  • Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
  • Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.
• Bankruptcy Processing
  • Process Chapter 13 and Chapter 7 bankruptcy cases.
  • Maintain and update Form 410A Bankruptcy History documentation.

• Opportunity to contribute to impactful work supporting USDA loan initiatives.
• Competitive salary and benefits package.
• Career development and advancement opportunities.
• Supportive and collaborative team environment in St. Louis, MO.

Qualifications: Junior Mortgage Clerk (1–3 years’ experience)

• 1–3 years of clerical, administrative, or financial services experience (mortgage/loan experience preferred).
• Prior exposure to USDA loan programs or systems highly desirable.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office Suite and data entry systems.
• Ability to work in a fast-paced, deadline-driven environment.

• U.S. Citizenship or Permanent Resident status required
• Ability to obtain and maintain NACIC background investigation