Credit & Collections Coordinator

Overview

Credit & Collections Coordinator at Ben

E. Keith Company. This role provides administrative support to the day-to-day operations of the credit department.

• Setup, process and monitor progress of credit applications, including follow-up to completion.
• Provide excellent customer service internally and externally.
• Maintain, re-reference and follow-up with customers on various needs.
• Other duties may be assigned as needed.

• Setup customer accounts and maintain the master customer file, ensuring all credit data is recorded, filed, and entered in the database, including verification and documentation of customer taxability.
• Processing of references for credit applications.
• Follow-up and auditing of new customer account files for completion.
• Respond to customer invoice requests in a timely manner.
• Research invoice short pays and follow-up to invoice resolution.
• Prepare and review government accounts ageing reports, credit memos, and related activity.
• Maintain monthly tax reports and communicate tax permit expirations to Customers and Sales Team.
• Process non-sufficient funds checks; update customer accounts accordingly.
• Review accounts receivable records and investigate discrepancies or errors.
• Present information effectively to groups of managers, clients, and customers as needed.
• Maintain confidentiality of highly sensitive information according to company policy.

• High School graduate / GED.
• Previous experience with credit/collections is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to communicate effectively, both verbally and in writing.
• Ability to learn and use all Ben
  
  E. Keith applications.
• Valid driver’s license required for driving to perform Company business.

• Monday through Friday, 8:00 a.m. to 5:00 p.m.; schedule may be adjusted to accommodate business needs.
• Customer-focused and professional demeanor; maintain a positive attitude and dress code.
• Must be 18 years or older.

• Regularly required to sit; occasionally required to stand, walk, climb or balance; vision requirements include close, color, and focused vision.
• Occasional exposure to wet and/or humid conditions; moderate noise level in the work environment.

• Medical, Dental, Vision, Life Insurance
• Short and Long Term Disability
• 401K with matching contribution
• Profit-Sharing Plan (100% company-paid)
• Employee Assistance Program
• Wellness Program
• Educational Assistance Program
• Paid Vacation and holidays
• Employee Credit Union

Ben

E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor. Minorities/Females/Veterans/Disabled