Lead Business Controls Analyst

Overview

Pen Fed is hiring a (Hybrid) Lead Business Controls Analyst at our San Antonio, Texas or our Irving, Texas service center.

The primary purpose of this job is to support adherence to regulatory, audit, and quality requirements of the Mortgage business units within defined business goals. This position will be supporting the business “First line of Defense”. This position may manage one or more of the related essential controls functions including key areas. Incumbent will develop, design and implement solutions to align with the strategic goals of Pen Fed Mortgage.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Monitor adherence to mortgage regulations including Federal and State as well as NCUA, CFPB regulations, and secondary marketing requirements.
• Collaborate with business areas and Three Lines of Defense with identifying issues, developing action plans, and executing action plans from issues that surface internal or external audits.
• Provide support with third party investor reviews, audits and set up within systems.
• Assist with responses to audits from internal or external auditors. Facilitate action plan development related to audits from internal and external auditors.
• Provide system and operations recommendations related to business controls to promote continuous improvement of audit and compliance posture within mortgage business.
• Engage with Compliance and other departments within the credit union to deliver on action plans and requests.
• Provide support and integration of updates to Mortgage related policies and procedures and establish change management processes to keep policies and procedures current.
• Monitor quality of business areas through vendors, quality assurance routines and control reporting to identify risk trends and opportunities.
• Coordinate with business area, vendor management and vendors to monitor quality oversight of servicing vendors.
• Engage in disaster planning updates, testing and responsiveness for the mortgage business.
• Engage in testing coordination support and maintain updates for Business Continuity activities.
• Maintain expert knowledge of mortgage industry and recommends changes to benefit the credit union, members and staff.
• Monitor and tracking business process controls for mitigation of risks outside of risk appetite for the business.
• Actively engage in continual departmental process improvement.
• Establish and maintain expert knowledge of key business processes within the assigned mortgage business unit.
• Responsible for the documentation, ownership and communication of key business processes and issues resolution.
• Identify opportunities and lead implementation of business solutions to meet business needs.
• Create and maintain department process workflows and procedure framework.
• Responsible for business requirements to assist with the development of in-line controls to decrease the incidence of non-compliance.
• Acts as a subject matter expert to assure processes are compliant with investor and regulatory guidelines.

• Bachelor’s Degree in Business or a related field is required.
• Minimum of five (5) years of progressively responsible experience in mortgages controls, risk, or real estate loans (origination, processing, closing and funding) is required.
• Strong analytical skills and problem‑solving skills.
• Proven ability to work in a fast‑paced environment.
• Proven ability to balance multiple priorities, adapt to constantly changing business environment, work independently, drive projects to completion, and meet deadlines in a fast‑paced environment.
• Demonstrate abilities in problem‑solving and analysis identifies issues, analyzes information to assess root cause and relationships, risks, and potential risk responses. Proven ability to synthesize complex data into concise recommendations and reports to senior management.

This position will not supervise employees.

There are no additional certifications required.…