A​/R Senior Manager Credit and Collections

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Inviting applications for the role of Senior Manager Credit and Collections

Job Title:

Senior Manager Credit and Collections

Type of Hire: Full-time

Job Description

In this role, the Senior Manager will be responsible for managing a team of collectors who are responsible to resolve outstanding accounts receivable balances from the existing customer base. Manage and facilitate daily, weekly and monthly activities of the team to ensure outstanding account receivable balances are in alignment with organizational goals. In addition to a team of collectors, this role will also oversee Cash Application and Credit Management efforts in support of accurate account balances.

Responsibilities

Review and audit open accounts for collection efforts.

• Identify and resolve unapplied payments and build a strategy to drive desired goal.

• Drive outbound collection calls. Coaching and training collectors to provide best in class customer service to the customer. Handles escalations from stakeholders and customers to resolution. Seek additional support from leadership as warranted.

• Build daily, weekly and monthly strategies for timely collection of past dues. Eventually impacting the DSO.

• Ensure collection metrics are met.

• Identify issues attributing to account delinquency. Work with different internal departments to resolve the dispute.

• Timely follow-up on payment arrangements and customers who are not responding.

• Interact with customers and sales via Phone, Email or physical mail to encourage payment of delinquent accounts.

• Review and oversee Cash Applications, payment posting and other additional work.

• Random audits of payment application. Perform quality checks on all the manual entries posted by the individuals

• Work on auto cash improvement. Drive process improvement ideas in order to improve auto cash hit rate.

• Work closely with collections team for remittances and backups as required.

• Investigate and resolve any differences between cash receipts and remittances, in conjunction with the relevant team

• Build internal controls to monitor the critical activities like unapplied, unidentified payment postings, write off, Bank reconciliations etc.

• Support Accounting group in A/R research and reconciliation to ensure daily/monthly bank reconciliations are completed

• Support in external and internal audit requests

• Review write off items. Run write off report every week for the audits.

• Additional activities as required.

Minimum Qualifications

Education:

BA/BS in Accounting, Finance, Business Administration or a related field.

•

Experience:

8+ years in collections or account reconciliation.

• Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems.

• Ability to manage changing priorities and multiple responsibilities, work extended hours, make…