Resource Center Specialist; Part-Time

For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. G&A Partners' client is currently seeking a Resource Center Specialist (Part-Time) to join its team in San Antonio, TX.

Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 15,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

The Resource Center Specialist (Part-Time)is responsible for successfully supporting and retaining adult volunteers by maintaining relationships with troop leadership volunteers to assist them in their work with girls.

• Greets volunteers and answers questions in a friendly and professional manner.
• Assists with the selection of program resources to support the Girl Scout program delivery to troops.
• Manages inventory of equipment and resources by using the check-out system, Resource Mate, and Excel.
• Utilizes customer relationship management system (Salesforce) to manage, support and track interactions with volunteers.
• Utilizes Give Pulse to track administrative and resource center volunteer hours.
• Provides expert Volunteer Toolkit (VTK) demonstrations to volunteers.
• Assists volunteers in navigating the VTK system and learning how to manage their troop activities in the platform.
• Provides program kit demonstrations to volunteers.
• Remains informed and supportive of council and other department initiatives and effectively communicates changes and initiatives to volunteers.
• Monitors and provides support for problem solving and conflict resolution in a timely manner.
• Performs additional duties as assigned in support of the council’s mission and goals.

NOTE:

This job description is not intended to be all inclusive and does not constitute a contract.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/
  
  Experience:
  
  High School graduate/some college with experience in customer service, office reception, inventory control.
• Language Ability:
  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write instruction guidelines for publication that conform to prescribed style and format.
• Math Ability:
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:
  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer
  
  Skills:
  
  Must be proficient with computer and Microsoft Office (i.e. Excel, Outlook, and Word). Proficient in database management and reporting.

Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts.
• The noise level in the work…