Cashiers and Ushers

Summary

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies, including the following duties.

This position pays $12.50/hour.

• Operate POS system, accurately managing cash drawer, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons.
• Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX).
• Promote the Regal Crown Club program.
• Ensure tickets are sold in accordance with the MPAA rating system and company policy.
• Respond to phone calls and questions from guests in a manner consistent with our guest service philosophy.

• Operate POS system, accurately managing cash drawer, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory.
• Promote the Regal Crown Club program.
• Operate, prepare, and clean all concession-related equipment.
• Upsell/suggestive sell.
• Comply with all local, state, and federal food safety laws.
• Abide by all federal and state laws regarding breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• Serve alcohol only if legally permitted and properly trained.
• Read and understand training materials covering sexual harassment and discrimination.

• Tear tickets, collect and deposit stubs, and direct patrons to their auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and assist guests in finding seats when necessary.
• Enforce the MPAA rating system.
• Conduct theatre inspections to monitor picture and sound quality, watch for film and content theft, and maintain a safe environment.
• Report any problems, discrepancies, or unusual situations to management.
• Perform in‑auditorium concession auxiliary sales as directed.
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways, and other areas outside the auditorium.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with all opening and closing duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Completion of cast certification program as a cast member and as a box office cashier or progress toward completion required.

Possess good public speaking, listen effectively, and respond clearly.

Perform calculations with speed and accuracy and identify and correct errors.

Identify problems, gather relevant data, note possible causes, evaluate information, recognize alternatives, reach conclusions based on evidence, and take action beyond what is necessary.

Possess excellent communication skills with customers, co‑workers and management. Establish goals, budget time and set priorities to achieve desired objectives.

The physical demands include frequent standing, walking, sitting, using hands, reaching, talking or hearing, climbing or balancing, stooping, kneeling, crouching, crawling, and occasionally lifting up to 60 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Other
• Industry: Entertainment Providers