Assistant Director of Testing

Job Title: Assistant Director of Testing

Agency: Texas A&M University – San Antonio

Department: Student Success

Proposed Minimum Salary: $4,166.67 monthly

Job Location: San Antonio, Texas

Job Type: Staff

The Assistant Director of Testing is a full-time, professional position responsible for the operation of the Testing Center at A&M-SA that provides testing and assessment services for the campus community. The Assistant Director plans, organizes, and directs administrative activities relating to all testing programs and services at A&M-SA. The Assistant Director also represents the University by establishing and maintaining professional testing partnerships with national testing organizations, as well as organizing and analyzing data to produce reports.

The Assistant Director of Testing reports to the Executive Director of the Student Academic Success Center.

The Assistant Director of Testing will organize and manage the Testing Center operations.

Salary: $50,000

• Provides leadership in the development, implementation, and monitoring of procedures, goals, objectives, processes, and daily functions of the Testing Center.
• Ensures accurate entry of test data into the campus-wide record keeping system.
• Plan and facilitate installation and maintenance of computer hardware, software, and other equipment and supplies.
• Ensure compliance with vendor agreements and professional standards (e.g., NCTA Professional Standards & Guidelines) and all University policies and procedures.
• Administer and supervise a portfolio of exams (e.g., TSIA2/ACCUPLACER, CLEP, certification/licensure, make up exams, proctored distance education exams) in accordance with vendor rules and test security protocols.
• Coordinate testing accommodations in collaboration with Disability Support Services (DSS) in accordance with ADA/Section 504 and vendor requirements.
• Maintain secure testing environments (e.g., secure browsers/lockdown solutions, CCTV/monitoring, chain of custody, incident reporting).
• Develop, update, and enforce standard operating procedures (SOPs) and incident response protocols.

• Consults with outside testing agencies, colleges, and universities for continued updates on the latest procedures and technology to ensure efficient testing services to students and faculty.
• Communicates with test companies regarding schedules, contracts, personnel needs, facilities, and university policies and procedures.
• Serve as the primary liaison to national testing organizations and vendors; manage test center certifications/audits, schedules, contracts, and compliance documentation.
• Maintain the Testing Center website, appointment systems, and communications; market services and communicate policy updates to campus partners.
• Identify and implement service improvements enhance candidate satisfaction.

• Organize and analyze data and produce statistical reports related to testing services.
• Collect, analyze, and report Testing Center metrics (e.g., seat utilization, no-show rates, candidate satisfaction, incident rates).
• Produce monthly, term, and ad hoc reports for SASC leadership and campus partners; contribute to assessment, accreditation, and strategic planning efforts.

• Assists the Executive Director of Student Academic Success in preparing and administering the budget for the Testing Center.
• Oversee fee collection, reconciliation, and deposit processes in coordination with Student Business Services; track program revenue and expenditures.
• Maintain inventories, vendor accounts, and licensing renewals; monitor cost efficiency and ROI for testing programs.

• Trains, schedules, and monitors staff, including test proctors, necessary to operate a testing center.
• Recruit, hire, supervise, and evaluate test proctors/student employees; create and maintain training materials and annual refreshers.
• Develop schedules and workflows; ensure coverage, cross training, and a service-oriented culture aligned with university values.
• Coach staff in test security, confidentiality, de-escalation, and customer service best practices.