Enrollment Advisor

SUMMARY OF THE JOB:

The Enrollment Advisor will represent a variety of programs in a modern well-equipped facility. She/he will contact and assist prospective students that inquire through a self-enrollment process or match with an Admissions Professional to support a guided application process. The Enrollment Advisor will also be required to display the highest levels of personal integrity and intelligence.

ESSENTIAL FUNCTIONS:

* Engages students through a variety of communication channels to include outbound and inbound student calls and video advising to deliver first contact resolution.

* Supports the new student application process by working with Admissions Professional to answer incoming student questions and collecting missing documentation needed to submit a completed application.

* Ability to handle high volume outgoing/ingoing calls to perspective students.

* Monitor enrollment activities and update/track new inquiries to better utilize team and marketing efforts.

* Demonstrate desire to succeed within a highly competitive environment.

* Properly utilize and update campus database.

* All other duties, as assigned.

OTHER FUNCTIONS:

* Display records of achievement by exceeding stated goals.

* Able to show exceptional social and customer focused skills.

* Detail oriented and highly organized.

* Display strong ability to effectively interact with students, staff and faculty.

* Exceptionally effective team member.

* Reliable and motivated under high pressure working environment.

* Actively participate in student mentor program.

PROFESSIONAL/PUBLIC

ACTIVITIES:

* Mandatory Participation in the Hallmark Character Program:
All employees are required to actively engage in this program to embody and promote our core values.

* Continued Education, Certifications, Knowledge Base enhanced training and skill sets.

KNOWLEDGE/ SKILLS/ABILITIES:

* Possess exceptional telephone and organizational skills and face-to-face communication.

* Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.

* Establish a commitment to business ethics and compliance with regulatory rules.

* Have a proven track record of successful customer service, sales or admissions experience.

* Multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.

* Assert strong interpersonal and communication skills.

* Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).

QUALIFICATIONS AND

EXPERIENCE:

PREFERRED:

* Minimum of an associate degree from an accredited college/university.

* Experience in an educational sales environment.

REQUIRED:

* High School Diploma.

* 1 year or more experience and proven track record of successful sales with direct sales experience.

* Ability to work independently as well as function as part of a team.

* Problem solving abilities.

* Excellent customer service and organizational skills.

About Hallmark University:

Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.