Ticketing Graduate Assistant

None.

Position Information

Position Title

Position Title Ticketing Graduate Assistant

Academic Year

Academic Year

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Ticketing Graduate Assistant assists with day-to-day ticket operations and implementation of our strategic plan to sell season and group tickets in football, volleyball, men’s and women’s basketball, baseball, and softball. The Ticketing Graduate Assistant reports to Coordinator of Ticket Sales.

Essential Functions

• Assist with game day responsibilities of the ticket sales department, such as box office sales, will call, managing sales tables, and facilitating group experiences to ensure a seamless and positive experience for attendees.
• Provide exceptional customer service, addressing guest inquiries, resolving issues, and ensuring a high level of satisfaction.
• Work scheduled office hours, handling tasks such as answering phone calls, responding to emails, and managing the ticket system.
• Support data capture and database management within the ticketing system, ensuring accurate and up-to-date records for reporting and analysis.
• Perform other duties as assigned.

Knowledge

Skills and Abilities

• Possess an interest in college athletics and sales.
• Self-starter with outstanding work ethic.
• Excellent communication, presentation, and listening skills.
• Ability to work independently.
• Ability to maintain a flexible work schedule, including evenings, weekends, and holidays.
• Works well in a fast
  -paced, team environment.
• Consistent, punctual, and regular attendance.
• Relative course study or experience.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .

• Bachelor’s degree in Sports Management, Communications, Marketing, Business, or related field.
• Must be current UIW Graduate Student

None

Preferred Qualifications

• Previous sales or customer service experience (preferred not required)

Must have a valid drivers license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW .

Work Hours

• Monday-Friday, some nights and weekends.
• Must work at least 20-25 hours per week.

• Ability to lift equipment, tools, and/or materials weighing up to 25 pounds waist high.
• Ability to move around campus.

Posting Number STU
1411PO

Number of Vacancies

Number of Vacancies 1

Job Type

Job Type Part Time

Job Category

Job Category Students

Desired Start Date

Desired Start Date 08/01/2025

Multi-Hire Pool No

Position End Date (if temporary)

Reports to

Reports to Coordinator of Ticket Sales

Salary $2,100 Stipend + Tuiton Waiver

Open Date

Open Date 06/04/2025

Close Date

Close Date 05/15/2026

Open Until Filled No

Special Instructions to Applicant

None.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Required Documents

Required fields are indicated with an asterisk (*).

• Yes
• No
• * What is the major of your Graduate Degree?

  (Open Ended Question)

• * Do you currently have a valid driver's license AND are you at least 21 years of age, as required to drive for UIW?
  • No
  • Yes, I have a valid driver license and I am at least 21 years old
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