Patient Coordinator

Overview

Join Our Team as a Patient Coordinator at Shaenfield Pediatric Dentistry and Orthodontics Clinic (Part of the Tots to Teens Dental Group)!

We are seeking a compassionate, professional Patient Coordinator who is eager to build a long-term career and grow with us. If you enjoy helping families, working in a fast-paced environment, and contributing to a positive office culture and community, we’d love to meet you!

As a Patient Coordinator, you will play a key role in creating a welcoming and seamless experience for our patients and their families. Your responsibilities would include, but not be limited to the following:

• Greeting patients and guests with a warm, professional demeanor
• Explaining treatment plans clearly and confidently
• Presenting payment options and assisting patients with financial arrangements
• Managing incoming calls with excellent phone etiquette and assessment skills
• Supporting clear and positive communication between management and staff
• Coordinating patient scheduling to optimize daily workflow and staff productivity
• Ensuring daily tasks, office objectives, and production goals are met
• Assisting with inside and outside marketing initiatives
• Preparing and submitting clean insurance claims

We’re seeking someone who is personable, dependable, and thrives in a busy office setting. You should enjoy working with children and families, value teamwork, and be committed to maintaining the highest level of customer service and professionalism.

• High school diploma or equivalent
• Minimum 1 year of dental front office experience
• Knowledge of dental terminology
• Basic computer proficiency (dental software, Word, Excel)
• Strong communication skills
• Ability to make informed decisions with or without supervision
• Reliable, punctual, and self-motivated
• Texas Medicaid experience (Preferred)
• Bilingual in Spanish (Preferred)

• Knowledge of dental plans and insurance terminology
• 2+ years of dental office experience
• Outgoing, approachable, and patient-focused
• Strong organizational and administrative skills
• Demonstrated ability to provide exceptional customer service

We offer a comprehensive benefits package, including:

• 401(k) and 401(k) matching
• Medical, dental, and vision insurance
• Life and Health insurance
• Paid time off

In person – San Antonio, TX 78254