Customer Care Specialist - ONSITE

Overview

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. For more information, visit  or follow Vericast on Linked In.

BASE PAY: $16.50 + $3.75 program pay. All schedules include a Saturday weekend rotation.

Are you passionate about helping people? As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat. You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference!

• Provide friendly, efficient, and professional customer service
• Resolve issues quickly and effectively
• Recommend solutions that enhance the customer experience
• Work within assigned client programs to meet performance goals

• Engage with Customers: Handle inbound and outbound calls based on your assignment.
• Learn & Grow: Successfully complete training and stay updated with ongoing learning.
• Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.
• Protect Customer Data: Ensure security and privacy for every interaction.
• Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.
• Track Performance & Improve: Monitor individual performance and contribute to team success.
• Make an Impact: Participate in outbound calls as needed to meet client objectives.
• Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.

• Education:
  
  High School Diploma/GED required
• Experience:
  
  6 months+ in customer service and banking
• Skills You Bring:
  • Strong multitasking abilities
  • Attention to detail
  • Excellent communication & interpersonal skills
  • Basic computer knowledge
  • Willingness to learn & grow with ongoing training

• Eligibility Requirements:
• Must be able to work onsite at the Parkway Contact Center
• Must be able to work the shift available and be flexible amongst the hours of operation
• Must have good technical knowledge
• Must possess strong verbal and interpersonal communication skills
• Must be able to work through change management effectively
• Must be able to learn required information in an efficient manner
• Previous helpdesk/troubleshooting experience a plus

Hourly Pay: $16.50 + $3.75 program pay.

All schedules include a Saturday weekend rotation.

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law.

Applicants who have disabilities may request accommodations by contacting our Talent Acquisition team at t EEO is the law. To review your rights under Equal Employment Opportunity please visit:(Use the "Apply for this Job" box below)./