Customer Account Representative

Company Description

Catch Vibe Voice is a forward-thinking organization dedicated to delivering high-impact communication and business solutions. We believe in building strong, long-term partnerships through professionalism, strategic insight, and measurable results. Our culture is built on collaboration, performance, and continuous growth. We empower our team members with the tools, structure, and leadership support needed to succeed in a competitive marketplace.

We are seeking a motivated and detail-oriented Customer Account Representative to join our San Antonio team. In this role, you will serve as a key point of contact for our clients, ensuring seamless communication, account coordination, and service excellence. You will manage assigned accounts, address inquiries, provide product and service information, and contribute to maintaining high levels of client satisfaction and retention.

• Serve as the primary contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Respond promptly to customer inquiries and resolve concerns professionally
• Maintain accurate account records and update client information
• Coordinate with internal teams to ensure timely service delivery
• Identify opportunities to enhance customer experience and account value
• Prepare account reports and provide updates to management

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Problem-solving mindset with attention to detail
• Ability to manage multiple accounts simultaneously
• Professional demeanor and client-focused approach
• Proficiency in Microsoft Office and basic CRM systems

• Competitive salary ($54,000 – $57,000 annually)
• Opportunities for professional growth and career advancement
• Ongoing training and skill development
• Supportive and collaborative team environment
• Performance-based growth opportunities
• Stable, full-time position in a professional office setting