Customer Service Rep

Customer Service Representative (Hybrid)

Caring Senior Service | National Support Team
Starting at $14/hour | Part-Time | Hybrid (Remote + 1–2 Days In Office)
Monday–Friday Availability Between 7AM–7PM CST

At Caring Senior Service, we help seniors remain healthy, happy, and  a Customer Service Representative, you will be one of the first points of contact for families seeking care and support.

This role goes beyond answering phones. You will provide professional, compassionate assistance while helping connect families to the right resources.

If you are organized, responsive, and motivated by helping others, this is an opportunity to make a real impact.

• Answer incoming calls promptly and professionally
• Respond to leads and inquiries via phone, email, text, and chat
• Schedule consultations and interviews
• Accurately enter and document information in required systems
• Communicate important updates to branch teams
• Conduct follow-up calls and messages to ensure excellent service
• Maintain productivity and documentation standards

This is a fast-paced, performance-driven environment where responsiveness and attention to detail matter.

Successful candidates are:

• Strong verbal and written communicators
• Professional, courteous, and empathetic
• Comfortable using multiple software systems
• Organized and detail-oriented
• Able to multitask in a high-volume environment

Customer service, call center, administrative, or healthcare experience is preferred but not required.

• Hybrid flexibility (remote with 1–2 in-office days)
• Flexible scheduling within team coverage hours
• Paid training
• Supportive leadership
• Referral bonuses
• Opportunities for growth and additional earnings

We believe in supporting those who support others.

• 18 years or older
• Fluent in English (spoken and written), bi-lingual a plus
• Dependable transportation
• Strong typing and computer skills
• Ability to work Monday–Friday within 7AM–7PM CST availability