Call Center Agent

Job Ad:
Call Center Agent hink Tell Junction (San Antonio, TX)

Job Title Call Center Agent
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time

Work Type:
In-person (strictly on-site)

About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer‑centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.

Job Description:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with essential support and assistance related to our products and services. Our call center agents play a crucial role in ensuring customer satisfaction and loyalty by addressing inquiries efficiently and professionally.

Responsibilities:

• Manage incoming calls and respond to customer inquiries in a timely manner.
• Provide accurate information regarding products, services, and promotions to customers.
• Resolve customer complaints and issues through effective problem‑solving skills.
• Document call details accurately in the customer relationship management (CRM) system.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service received.
• Participate in training sessions and meetings to improve personal and team performance.

Skills Required:

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven experience in a call center environment or customer service role.
• Excellent verbal communication skills and a friendly, helpful demeanor.
• Strong listening skills and the ability to empathize with customers.
  
  Proficient in using computer systems and call center software.
• Ability to multitask and manage time effectively while handling calls.

Benefits:

• Competitive hourly wage ranging from $17 to $23.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

If you’re eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Agent!

Note On-campus work in San Antonio, TX