Front Desk Agent Representative

Overview

Doubletree by Hilton Airport is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.

• Greet and check in guests, ensuring a smooth and welcoming arrival experience.
• Manage guest check-outs and handle billing inquiries.
• Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
• Maintain accurate guest records and manage reservations through the property management system.
• Address and resolve guest complaints or concerns promptly and professionally.
• Assist with concierge services, including activity reservations and local recommendations.
• Ensure the front desk area is clean and organized at all times.
• Collaborate with housekeeping and maintenance teams to meet guest needs.
• Handle cash and credit transactions accurately.
• Participate in team meetings and training sessions to enhance service delivery.

• Education/Formal Training:
  High school diploma or equivalent required; degree in hospitality management preferred.
• Experience:
  
  Previous experience in a front desk or customer service role preferred. Familiarity with property management systems is a plus.
• Knowledge/
  
  Skills:
  
  Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Customer-focused mindset with a passion for providing outstanding service. Ability to handle cash and process transactions accurately. Basic computer proficiency, including MS Office and reservation software. Flexibility to work shifts, including weekends and holidays. Must be able to travel to The Springs Resort & Spa.