Float Schertz​/Braunfels Region – Branch Member Service Representative

Job Description and Requirements

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative Float for our Schertz/New Braunfels/Seguin Region starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. Candidates selected for this position must be able to work at all of our Schertz/New Braunfels/Seguin area branch locations until a permanent location within the region becomes available to meet our growing staffing needs.

The locations include:
Schertz, Creekside, Gonzales, New Braunfels, Northcliffe, Oak Run, Seguin, Seguin Northwest branches.

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
• Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
• Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
• Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare various teller reports, and escort members into designated areas when requested.
• Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.
• Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs.
• Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded.
• Observe safety and security procedures, and report potentially unsafe conditions.
• Maintain the ability to train and work at any branch within the respective region depending on business need.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

• High School diploma or GED.
• Six months of work experience (financial institution, customer service or sales experience preferred).
• Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule.
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions.
• Proficient in utilizing PC, software and other office equipment.
• Ability to sit or stand for extended periods of time.
• Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly.

• Bilingual (English/Spanish).

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Randolph-Brooks Federal Credit Union