Customer Support Specialist

Overview

Catch Vibe Voice is a forward-thinking company dedicated to creating impactful brand strategies and meaningful market connections. We believe in clarity, innovation, and purpose-driven communication. Our team thrives in a collaborative environment where strategic thinking and creativity come together to deliver measurable results and long-term growth.

We are seeking a Customer Support Specialist who is passionate about helping customers and ensuring a positive experience at every interaction. This role is ideal for individuals who are organized, communicative, and solution-oriented, and who thrive in a fast-paced, professional setting.

• Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
• Provide accurate information and effective solutions to customer questions or concerns
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to resolve issues and improve service processes
• Follow company procedures and quality standards to ensure consistent service delivery
• Contribute to a positive and professional customer experience at all times

• Strong verbal and written communication skills
• Excellent organizational and problem-solving abilities
• Ability to manage multiple tasks efficiently
• Professional demeanor with a customer-focused mindset
• Basic computer skills and comfort using internal systems
• Strong attention to detail and reliability

• Competitive salary
• Opportunities for professional growth and advancement
• Supportive and structured work environment
• Ongoing training and skill development
• Stable, full-time position