Guest Loyalty Specialist

Overview

Echo Park Automotive is looking to hire a Guest Loyalty Specialist for our dealership in San Antonio, TX. The Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at Echo Park through NPS and online reviews.

• Ensure the guest’s happiness and their likelihood to recommend Echo Park to others.
• Act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
• Answer and return all guest phone calls and emails in a timely, friendly manner.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
• Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
• Ensure repairs have met company standards and guest expectations.
• Work to create an outstanding culture of communication with the guest and team.

• Demonstrated customer service and attention to detail
• Experience in problem resolution
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

• $45,000 annual salary or > base with monthly bonus opportunities
• Health, Dental and Vision Insurance
• 401k with a 4% company match
• Paid vacation
• Access to leadership and personal development programs
• Casual dress

All your information will be kept confidential according to EEO guidelines.