Call Center Representative

Company Description

Skillbridge Academy is a forward-thinking organization dedicated to delivering high-quality programs and experiences that connect people, ideas, and opportunities. We specialize in creating structured, professional environments where events serve as a strategic tool to educate, engage, and inspire. Our team values precision, collaboration, and growth, offering a workplace where talent is developed and contributions are recognized.

Job Description

We are currently seeking a Call Center Representative to join our San Antonio team. This role is ideal for individuals who are motivated, organized, and focused on providing exceptional customer service. The Call Center Representative will serve as a key point of contact, ensuring accurate information exchange, professional communication, and efficient handling of inbound and outbound interactions.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner
• Provide clear, accurate, and timely information to clients and internal teams
• Maintain detailed and organized records of calls and interactions
• Follow established communication scripts, guidelines, and procedures
• Escalate complex matters to the appropriate department when necessary
• Meet quality, performance, and productivity standards
• Collaborate with team members to support daily operational goals

Qualifications

• Strong verbal communication and active listening skills
• Professional phone presence and clear articulation
• Ability to remain organized and focused in a fast-paced environment
• Basic computer proficiency and ability to learn internal systems
• Strong attention to detail and reliability
• Ability to work independently while contributing to a team environment

Additional Information

• Competitive salary ($43,000 - $47,000 annually)
• Full-time, stable position
• Growth opportunities within the organization
• Structured training and ongoing support
• Professional and collaborative work environment
• Long-term career development potential