Customer Service Representative

Overview

At Home Team, we put people first. We make sure at Home Team you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be Home Team’s next all-star player.

Apply in minutes from your mobile phone!

As a Home Team Customer Service Representative, you can expect to:

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from Home Team Pest Defense.
• Answer questions, research problems, resolve issues, provide pricing (non‑termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolve customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service‑related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company’s treatment processes.
• Properly follow Home Team Pest Defense telephone etiquette procedures.
• Calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

• Competitive pay: $33K–$35K annually.
• Comprehensive benefits package including medical, dental, vision.
• Company‑paid life & AD&D insurance.
• 401(k) plan with company match up to 6%.
• Employee stock purchase plan.
• Paid Time Off and holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• An opportunity to advance within the company.
• Recognition for a job well done.
• A friendly work environment.
• Employee referral bonuses.
• The opportunity for professional growth and respect that comes from working for an industry leader.

• Home Team is the #1 pest management company to homebuilders.
• We currently perform more than 2,000,000 services a year.
• The company has exclusive technology with its unique Taexx® built‑in pest control system during a home’s construction.
• The pest management industry is growing and is a recession‑resistant line of business.
• Women’s Leadership Initiative at Home Team inspires, empowers, and assists in the professional development of women in the workplace.
• Home Team is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Minimum Requirements:

• Must have 1 year of previous customer service experience.
• Entry‑level customer service skill and technique.
• Basic / entry‑level understanding of computers.
• Entry‑level skill in use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

Home Team is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.