Customer Service Specialist

Position:
Customer Service Specialist

Location: San Antonio

Salary: $64,000 - $75,000 per year

Job Type: Full-time

Work Type:
In-person (strictly on-site)

Think Tell Junction is a leading communication and consulting firm dedicated to connecting people, ideas, and technology. Our mission is to streamline communication strategies for businesses, ensuring clear, impactful, and tailored solutions. We value innovation, teamwork, and dedication and are committed to fostering a supportive and growth-oriented work environment.

We are seeking a highly motivated and skilled Customer Service Specialist to join our dynamic team. In this role, you will be at the forefront of our customer interactions, helping to enhance the overall customer experience. Your primary responsibility will be to address customer inquiries and resolve issues efficiently, ensuring that each customer feels valued and understood.

• Answer customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints effectively and ensure timely follow-up to guarantee satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide accurate information about products and services to assist customers in making informed decisions.
• Identify trends in customer feedback and report them to management for process improvement.
• Collaborate with team members to enhance service delivery and share best practices.

• Bachelor's degree in Marketing, Communications, or a related field
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with social media platforms and basic digital marketing concepts
• Ability to work collaboratively in a team environment
• Strong organizational skills and attention to detail

• High school diploma or equivalent; further education or certifications in customer service is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment while maintaining high-quality service levels.
• Proficiency in using customer service software and tools is advantageous.

If you’re looking to join a dynamic team and contribute to impactful projects, we’d love to hear from you! Apply today to be part of Think Tell Junction.