Customer Service Representative III
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-01-22
Listing for:
Strategic Data Systems, Inc.
Full Time
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Overview
Customer Service Representative
Fort Sam Houston - San Antonio, TX 78234
On-Site Position
24/7/365 Flexibility
Do you have strong customer service skills
? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in San Antonio, TX.
As a Customer Service Representative, you will:
Responsibilities- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Video
:
Video about My Navy Career Center
Requirements- DOD Secret Security Clearance Eligible
- Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus.
- Experience in customer service and responding to requests for information
- Contact center experience preferred
- Knowledge of current CRM systems
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
- Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
- Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
- The ability to multi-task, prioritize, and manage time effectively
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Proven experience as a data entry clerk or similar position.
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