Community Outreach Service Activation

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you will guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you will empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.

• Contact customers through outbound and inbound calls to activate Spectrum services
• Guide customers through the activation process, troubleshooting issues with various tools and applications
• Apply your expertise to ensure successful equipment activations and internet setup
• Stay up to date on Spectrum offerings and manage customer escalations effectively
• Meet performance targets and collaborate by sharing best practices with your team
• Resolve customer complaints while managing multiple calls efficiently

• Education:
  
  High school diploma or equivalent
• Experience:
  
  2+ years in customer service
• Strong English communication skills
• Ability to prioritize, organize and multitask
• Sales skills like analysis, objection handling, pitching and closing
• Customer complaint resolution and call management

• Ability to maintain confidentiality and solve problems under pressure
• Knowledge of cable or telephony industry and services
• Familiarity with residential product details

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve—providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.