Customer Service Representative - San Antonio, TX

Job Info

• Job Identification 41235
• Posting Date 01/12/2026, 11:59 PM
• Job Schedule Full time
• Job Shift Day
• Organization WEBTPA, Guide Well
• Locations San Antonio, TX, United States (On-site)

WebTPA, a Guide Well Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members.

• $18.00 per hour + Quarterly Bonus!
• Full time position
• Training
  
  Hours:
  
  Monday to Friday 8:00am to 4:30pmCST for 4 weeks
• Work availability required:
  Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pmCST

• Successfully complete a 4+ week training program.
• Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Ihrem handle call backs and escalations as necessary.

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry preferred
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

Sedentary work:
Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.