Eligibility Advisor - Temporary; CCC

Eligibility Advisor I – Temporary (CCC)

Texas Health and Human Services Commission (HHSC) is seeking a highly motivated and compassionate individual to join our Access and Eligibility Services (AES) division. This temporary position is expected to end on 08/31/2027 and may allow transition to a regular status position based on performance and availability.

• Agency: Health & Human Services Commission
• Department: Customer Care Centers EOAPD
• Posting Number: 11752
• Closing Date: 02/01/2026
• Location: 2534 CASTROVILLE RD, SAN ANTONIO, TX
• Salary Range: $2,953.25 - $4,365.66 per month (TEXAS‑B‑13 adaml)
• Shift: Day
• Telework: Eligible
• Travel: Up to 10%

• Interview applicants and recipients in person or by telephone to gather financial and personal information to determine eligibility.
• Evaluate and enter data into a computer‑based eligibility system.
• Compute and authorize benefits based on determination.
• Process work in compliance with state and federal regulations and established procedures.
• Perform additional duties as assigned.

• Use fact‑finding techniques to obtain, relate, and evaluate information.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently and establish priorities.
• Establish and maintain effective work relationships.
• Communicate effectively verbally and in writing.
• Follow written and oral directions.
• Operate computers: data entry, Microsoft Word, Outlook, Excel, and Microsoft Teams.
• Use soft‑phone technology if required.

• High School Diploma or GED equivalent required.
• Preferred: 60 semester or 90.Parameters quarter hours from an accredited college or university.
• Required:
  
  1 year customer service experience with public contact.
• Substitution: 30 semester or 45 quarter hours may be substituted for required experience.
• Preferred: experience interviewing clients and gathering personal information in‑person or over the phone.

Selected candidates must sign a Temporary.grp Employment Agreement and may be eligible to transfer to a regular status position. The role may require overtime—including weekends—and a background check. Applicants must comply with E‑Verify and bring I‑9 documentation. HHSC encourages veterans, active‑duty personnel, reservists, and guardsmen to apply.

Texas Health and Human Services Commission is an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, or veteran status.

In compliance with the ADA, HHSC will provide reasonable accommodation during the hiring process for qualified individuals with disabilities.