Onsite Customer Care Associate

2025 - Onsite Customer Care Associate - $14-$15/hour

Join to apply for the 2025 - Onsite Customer Care Associate - $14-$15/hour role elytics is hiring! We have a variety of shifts open working 40 hours a week, Monday‑Sunday availability and the ability to earn up to $14.00‑$15.00/hr. and possible bonus incentives. You will be working with many of the companies that you have grown to trust over the years, and helping them with their businesses!

Candidate must reside within 50 miles of:

• 5000, Interstate 10 West, 11330 Frontage Rd, San Antonio, TX 78249

This job is posted for all of 2025 and will be unavailable as of 12/31/2025.

• Exercise exceptional communication skills in an effort to optimize each contact with an existing or potential customer
• Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems
• Research and resolve issues, within the scope of responsibility
• Obtain, enter, and verify customer information in designated systems
• Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real‑time as possible
• Maintain established quality, calls/interactions per hour, and response time metrics, while supporting overall goals and objectives
• Maintain excellent product knowledge, stay informed with training updates and email updates
• Follow proper escalation pathways determined by each program and situations
• Escalate to Manager any situation as documented in procedure or is outside of the associates control that could adversely impact the Company or Salelytics
• Ability to handle customer support inquiries and customer support complaints
• Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper
• Ability to move between varying types of inquiries within the same shift

• Optimize each contact by outlining opportunities and benefits of pursuing relationship with assigned client
• Document interactions based on client specifications in an accurate and timely manner
• Maintain established calls per hour and response time metrics, while supporting Company goals and objectives

• Exercise exceptional customer service skills in an effort to optimize each contact with the customer
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
• Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
• Maintain required documentation in an accurate and timely manner using established systems
• Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
• Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
• Establish and maintain a professional relationship with internal/external customers, team members and department contacts
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

• Must be 18 or older and have a High School education or GED required
• Additional education may be required based on individual projects and/or locations

• Responsible for properly using, maintaining, and returning upon request any company equipment and assets issued by Salelytics
• This position requires…