Customer Account Leader - Military​/Govt

Customer Account Leader - Military / Govt

Join to apply for the Customer Account Leader - Military / Govt role at Standard Aero

Build an Aviation Career You’re Proud Of. At Standard Aero, we use ingenuity and know‑how to solve challenges in aviation. Our stability, resources and respectful culture support you in building a solid career with a reliable team you can count on day in and day out.

• Act as an advocate for external and internal clients, demonstrating accountability and commitment to excellence.
• Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction while maintaining company standards and profit margins.
• Lead and mentor team members, coaching and empowering them to meet or exceed transaction timelines.
• Build and maintain strong relationships with both external and internal clients.
• Update and complete Measures of Performance (MOPS).
• Read and interpret legal documents to determine requirements for creation and distribution of production documents.
• Receive, process, and verify engine/propeller/component/module/accessory induction information and/or customer orders using company systems and customer purchase orders.
• Prepare, generate, and distribute reports, order acknowledgments, estimates, and invoices; compare engineering reports with estimates and invoices, identifying and addressing potential cost overruns.
• Apply basic project management principles: identify available resources, define scope, develop timelines and budgets, analyze cost‑benefit, and evaluate risk.
• Design strategies to mitigate risk and influence buy‑in from stakeholders while applying continuous improvement steps.
• Initiate required actions in response to customer service requests for workscope/order changes; maintain order information files and communicate changes to appropriate personnel.
• Serve as a liaison and informal leader with service engineers, operations, logistics, and materials.
• Provide customers with product information including pricing, scheduling, delivery, backorder availability, and functionally equivalent part alternatives.
• Manage customer visits and act as primary contact regarding expected completion dates; trace and expedite shipments as needed.
• Validate inventory costs and explain pricing, price increases, and estimate/invoice changes to customers.
• Manage customer expectations regarding estimate changes; summarize cost‑benefit and qualify repair development costs.
• Monitor and analyze cost projections continuously, proposing corrective actions as required.
• Coordinate OEM warranty and assist in resolving warranty claims; issue core credits and debits for claims and invoice errors if applicable.
• Maintain data in the Customer Relationship Management (CRM) or  (SFDC) database.
• Project a positive image representing the corporation to clients and the community; host and coordinate customer visits as needed.
• Support preparation of proposals, quotes, and presentations; propose sales strategies.
• Receive, evaluate, and respond to inquiries from customers, internal organization, or sales force regarding order‑related or service issues; facilitate or recommend solutions for customer complaints.
• Plan to meet forecast demands while communicating anticipated future needs internally; compare SA inventory to customer requirements and evaluate, organize, report, and optimize customer consignment inventory.
• Observe and report any issues or concerns in support of company‑wide Quality, Environmental, and Safety Management System (SMS) policies.
• Carry out additional projects as assigned.

• Minimum 2–3 years of experience in sales/customer product transactions supporting various customer types (transactional, contractual, PBTH, field service, etc.).
• Customer account experience in Aviation or Military industry.
• Experience with financial requirements of the business unit.
• Strong ability to communicate effectively with internal and external customers using written, verbal, non‑verbal, and active listening skills.
• Ability to adapt communication style appropriately to the audience.
• Strong planning, organizational, analytical, decision‑making, and…