Front OfficeReceptionist

Job Description
The dental receptionist is the first contact point for patients and visitors to our office. At all times, the receptionist should command a professional, friendly, and polite manner. As a part of the dental team, the receptionist’s role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals, and values.

Responsibilities:

Team:

• Provide support to all team members.

• Report all issues of importance to the appropriate people.

• Encourage effective teamwork and appointments.

• Sort and deliver incoming mail to the appropriate areas.

• Complete any reasonable duties requested by the doctor or manager.

Customer Service:

• Answer and respond to telephone calls professionally: “Hello! World Pediatric Dental, Sarah speaking, how can I help you?”

• All extension numbers start with 1000, and extension groups start with 2000.

• When transferring a call, press TRANSFER on phone, dial the extension or group number, and press SEND.

• Greet and care for all patients and visitors in a polite and courteous manner, making eye contact.

• Deal with all enquiries both in person and on the telephone politely and professionally.

• Always be aware of patient confidentiality and data protection.

• Book appropriate appointments for efficient use of doctor/hygienist time.

• Maintain and accurately file records, updating patient information.

• Ensure all notes and information are available for appointments, with up-to-date medical history forms signed and completed.

• Ensure patients receive all necessary paperwork, with forms signed and dated correctly.

• Provide courtesy calls and send out appointment reminders.

• Handle complaints proactively in line with company policy.

• Be familiar with emergency and evacuation procedures.

• Promote a professional image of the office and be knowledgeable about our services.

• Help explain office policies to patients.

Business Focus:

• Monitor appointments to maximize available time.

• Encourage patients to give notice for cancellations or re-scheduling.

• Make courtesy calls to reduce no-shows.

• Report equipment breakdowns immediately.

• Ensure compliance with all company policies and procedures.

Environment:

• Keep the reception area clean and tidy.

• Report problems or concerns to the doctor immediately.