ASC Customer Interaction Center Analyst; Must Speak Spanish

ASC Customer Interaction Center Analyst (Must Speak Spanish) – Urgent Need

Position:
ASC Customer Interaction Center Analyst (Must Speak Spanish) – Urgent Need

Location:

San Antonio, TX

Duration:
12 Months contract

Total Hours/week:
40.00

1st shift

Join to apply for the ASC Customer Interaction Center Analyst (Must Speak Spanish) – Urgent Need role at Millennium Soft Inc
.

• Process inbound Tier 1 ASC Support interactions from customers via phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses
• Use computerized systems for tracking, information gathering, and/or troubleshooting
• Respond to inquiries and resolve problems of basic to moderate complexity
• Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC
• Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal
• Perform proactive outbound follow-up communications, as necessary
• Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems
• Build customer relationships throughout the operations supported by the Americas ASC

• High School Diploma or equivalent;
  Associate’s Degree or related specialized courses preferred
• 1 to 2 years related experience in a Customer Service or Shared Services environment;
  Human Resources contact center experience desirable
• Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)
• Demonstrated customer service orientation
• Experience using a case management system and knowledge portal and navigating a Human Resource Information System
• Ability to resolve routine problems and questions independently
• Ability to pay close attention to details and use time effectively
• Excellent oral and written communication skills with the ability to independently compose routine written communications
• Ability to work in a fast paced team environment
• Multi-tasking capabilities to manage several caseloads
• Proficiency in English required; languages in Spanish, French or Portuguese a plus

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Staffing and Recruiting

Note:

This listing excludes other postings and miscellaneous notices not relevant to the described role.