Vendor Manager

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world‑class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

The Vendor Performance Manager (VPM) plays a vital role in ensuring that our external vendor partnerships align with Goosehead's mission to deliver best‑in‑class service to our clients and franchise partners. Vendor Performance Manager is responsible for developing, maintaining, and optimizing vendor relationships to ensure that Goosehead receives high‑quality, cost‑effective, and compliant goods and services. This position serves as the primary liaison between Goosehead and its vendor network, overseeing contract negotiations, performance management, risk mitigation, and the strategic alignment of vendor operations with the company's business objectives.

The Vendor Performance Manager at Goosehead Insurance supports the full vendor management life cycle by coordinating daily vendor activities, maintaining accurate documentation, and ensuring compliance with company policies and industry regulations.

This position is critical in guaranteeing that all external vendors consistently meet Goosehead's performance, cost, and quality standards. The Vendor Performance Manager collaborates closely with the VPM Senior Manager, as well as the Compliance, Legal, and Service teams to ensure contracts are effectively managed, performance metrics are accurately tracked, and potential vendor risks are proactively mitigated.

This role plays a key part in driving operational efficiency, cost optimization, and strong vendor partnerships that uphold Goosehead’s commitment to service excellence for clients and franchise partners.

• Serve as the main point of contact for vendors, fostering strong partnerships and ensuring effective communication and collaboration.
• Mitigate risks by ensuring all vendors comply with company policies, legal requirements, and industry regulations.
• Partner with Procurement, Finance, Service, and Legal teams to align vendor activities with business needs and priorities.
• Assist with vendor performance tracking by collecting data, updating scorecards, and preparing performance summaries.
• Coordinate internal stakeholder communication to resolve vendor-related issues promptly.
• Track key metrics such as vendor spend, SLAs, renewal timelines, and contract expirations.
• Prepare reports and analysis for the Vendor Senior Manager to support executive decision-making.
• Assist with audit preparation, vendor risk assessments, and policy compliance activities.
• Identify process improvements to streamline vendor administration and reporting.
• Function as a liaison between vendors and internal departments overseeing and effectively managing contracts, contract negotiations, performance management, risk mitigation, and strategic alignment of vendor operations.
• Partner with Procurement, Finance, Service, and Legal teams to align vendor activities with business needs and priorities.
• Develop and maintain positive relationships with key vendors to ensure service quality and reliability.
• Monitor vendor performance against established service level agreements (SLAs) and key performance indicators (KPIs).
• Support the development of vendor strategies that enhance operational efficiency and cost savings.

• High‑quality voluntary health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave
• Corporate‑sponsored programs to enhance employee physical, financial, mental, and emotional wellness

Goosehead is an equal‑opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law.

All applicants for employment and all Goosehead employees are given equal consideration based solely on job‑related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!