Client Relationship Manager

Relationship Manager

This role is located 100% onsite in San Antonio, TX. At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation, and professional development. Our team is supportive, engaged, and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace.

• Client Interface:
  Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction in our BPO workspace.
• Performance Analysis:
  Monitor metrics and performance to ensure service levels are met and identify opportunities for enhancements.
• Collaborative Approach:
  Work closely with internal teams to align services with client expectations and operational capabilities, including additional sales opportunities in the BPO workspace.
• Proactive Engagement:
  Regularly communicate with clients through meetings and reports to provide updates and gather feedback, as well as to identify new sales opportunities.
• Strategic Planning:
  Create and implement action plans that drive client engagement and maximize account growth in our BPO operations.

• Education:
  
  Bachelor's degree in Business Administration, communications, or a related field.
• Experience:
  
  Minimum of 3 years of experience in a back office/mailroom environment, with at least 2 years in a relationship management or client-facing role.
• Knowledge:
  Familiarity with back office/mailroom operations, metrics, and best practices.
• Communication
  
  Skills:
  
  Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
• Analytical Ability:
  Strong analytical skills to evaluate performance data and client feedback.
• Problem-Solving:
  Proven ability to resolve conflicts and manage issues with professionalism and tact.
• Team Player:
  Ability to work collaboratively within a team-oriented environment.
• Technical
  
  Skills:
  
  Proficiency in dashboard tools and Microsoft Office applications.
• Travel Requirements:
  Willingness to travel occasionally client meetings, if needed.
• Applicants must be authorized to work in the U.S. for any employer; we are unable to sponsor or take over sponsorship of an employment visa at this time.

• Comprehensive Health Care:
  Medical, dental, and vision plans.
• Retirement Savings: 401(k) and IRA retirement plans.
• Life Insurance:
  Basic, voluntary, and AD&D coverage.
• Time Off:
  Paid time off, paid volunteer hours, and major holidays.
• Disability Coverage:
  Short-term and long-term disability plans.
• Professional Growth:
  Training and development to advance your career.
• Wellness Resources:
  Support for your overall well-being.
• Salary: $69,000 annually.

• Mid-Senior level

• Full-time

• Industries:
  Non-profit Organizations and Primary and Secondary Education