Restoration Claims Coordinator

Project Coordinator

Restoration 1 of Texas Hill Country is growing our team to increase our ability to serve the greater San Antonio and Texas Hill County areas. We are locally owned, operated and are committed to providing top-notch services with a focus on integrity, client satisfaction, and efficient operations.

We specialize in remediation and mitigation services for residential and commercial properties that have been affected by water mitigation, mold remediation, fire/smoke/odors remediation, and contents cleaning and storage. Our team is dedicated to delivering high-quality results while providing exceptional customer service.

• Paid Sick Time
• Paid Vacation
• Paid Holiday
• Cell phone stipend
• 401(k) matching

• Act as the primary point of contact for clients throughout the restoration process.
• Ensure clear and effective communication with clients, addressing concerns and providing updates on project progress.
• Conduct regular follow-ups to ensure client satisfaction.

• Serve as the primary point of contact with external vendor representatives, insurance adjusters, and project managers.
• Assemble emergency services estimates.
• Complete and track contracts, invoices, submittals, and estimates.
• Provide timely project status updates to the Project Manager.
• Maintain project work schedules and files.

• Collect and audit production daily site reports.
• Organize and manage project documentation, including contracts, permits, and other relevant paperwork.
• Ensure that all project files are accurate, complete, and compliant with industry standards.
• Communicate effectively with adjusters and other stakeholders to streamline the claims process and ensure timely approvals and payments.
• Handle invoicing and collection calls.

• Minimum of 2 years of experience in property restoration as a project/claims coordinator.
• Skilled planner and highly organized with the ability to manage multiple tasks and deadlines.
• Strong written and verbal communication skills.
• Problem‑solving and conflict resolution.
• Xactimate experience – preferred but not mandatory.
• Familiarity with insurance claims processes and procedures.

• Bachelor’s degree in a related field (preferred) or equivalent work experience.
• Proven track record in project coordination within the property restoration industry.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to work collaboratively with a diverse team and adapt to changing priorities.
• Proficiency in Microsoft Office applications.

• Daily reporting to the office is required – this is not a remote role.
• Predominantly carried out in an office environment.
• Typical hours: 8 am – 5 pm; additional hours and work days may be required depending on work volume.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.