Onsite Overnight Concierge - Part-time; Arts Residences

Real Manage Elevated Onsite is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co‑ops, urban mixed‑use, and large‑scale single‑family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve—ensuring that the community receives the finest management in the industry.

Real Manage Elevated Onsite is a values‑based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At Real Manage, we are always getting better.
• Join Real Manage Elevated Onsite's fast‑growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single‑family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master‑planned communities.

Real Manage has earned the prestigious Certified™ recognition from Great Place to Work
®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their Real Manage experience.

Schedule:

Friday and Saturday, 10:00 pm – 6:00 am.

• Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk.
• Greet the resident/guest/vendor professionally, by standing and acknowledging them.
• Professionally respond to incoming telephone calls from residents, guests, contractors, and the general public.
• Routinely familiarize themselves with building rules, policies & procedures.
• Follow the current Access Policy, ensuring all visitors, including resident guests and contractors, have been authorized to enter the building.
• Enforce and control building access policies and procedures.
• Monitor for non‑compliance with association policies.
• Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended.
• Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct.
• Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move‑in/out.
• Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff.
• At the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues.
• Write detailed incident reports of significant events or activities, following policy and procedure.
• Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action.
• Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency.
• Provide shift coverage as needed to cover for concierge staff call‑outs or absences.
• Maintain a daily log of events.
• Maintain a clean work area.

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.