Member Services Associate

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident‑centric focus is brought to life by our core values:
Integrity, Respect, Service and Community.

This beautiful area boasts amazing views of wildlife meandering through the lush, natural landscaping of the hills. From the moment you drive past the cascading waterfalls and mature oak trees at the entrance, you will feel like you are entering your own private resort. The Resort offers state‑of‑the‑art fitness, an indoor pool with a walking track, and more. Outside you’ll meet neighbors at the pool, on tennis and bocce courts, or along the network of walking trails winding through vast conservation areas.

The Member Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi‑faced and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident‑hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Flexibility to work after‑hours and weekends at community events as needed
• Must pass a pre‑employment drug screen and background check

• Mobility:
  Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying:
  Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing:
  Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity:
  Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email  so we can review next steps together.

• Support Programs – Employee Assistance Program (EAP) and Calm Health.
• As a part‑time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Part‑time, flexible schedule
• Most importantly, a caring team who is dedicated to your success!