Customer Support

Responsibilities

• Serves as a liaison between branches or regional laboratories and its customers in response to inquiries and problems. Researches, troubleshoots and resolves customer problems.
• Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy).
• Administrative:
  Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
• Machine:
  Calculator, personal computer.
• Physical Demands:
  Speech clarity, utilization of fingers and hands, standing-remaining on one’s feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping.
• Vision Requirements:
  Able to pass standardized color vision test, as required by test performed.

Normally High School Diploma or equivalent w/1-3 years of applicable experience.