AUTO OFFICE Warranty Admin

JOB SUMMARY:

We are looking for a Warranty Admin to join our team! We prefer candidate having previous warranty experience and strong attention to detail. The day-to-day duties of this role include booking warranty repair orders, maintaining receivables schedule, and processing warranty paperwork.

• Book warranty repair orders and submit claims of manufacturer warranty, not limited to Service Warranty.
• Maintain receivables schedules; service contract claim submission and follow up.
• Work closely and effectively with a team of technicians, service writers, and supervisors.
• Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Arrange for parts for shipment to factory or distributor.
• Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by GM Warranty Department.
• Stay abreast of all factory recalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturers’ designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re‑submission.
• Maintain records of all claims submitted, returned/rejected and paid and their current status.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or of the dealership, its employees, or customers.

• Automotive warranty experience.
• GM warranty experience is a plus.
• Tekion DMS experience is a plus.
• Attention to detail.
• Ability to work well with others and be part of a team.
• Proficiency in Microsoft Office.
• General accounting knowledge preferred.
• Valid driver's license and clean driving record.

• 75% of medical insurance premiums paid by the employer.
• $20,000 life insurance coverage provided by the employer.
• Dental, vision, and additional insurance options available.
• 401(k) retirement plan with company matching contributions.
• Paid vacation and personal time off (PTO).
• Annual Christmas party and luncheon.
• Year‑end bonus.
• Exclusive employee discount on parts and services for GM vehicles.
• Opportunity to purchase GM vehicles at employee pricing.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.