COM Coordinator - of Occupancy Maintenance Coordinator

A Brief Overview

The COM Coordinator is responsible for all aspects of the Change of Occupancy Maintenance (COM) process involving the accurate input of data into the Company's system of record software, the planning and scheduling of both internal and contracted work and the seamless coordination with the property management team for the move out and move in of residents.

• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Yardi) software to accurately schedule and track all status, time, labor and materials associated with the COM process.
• Creates purchase orders in accordance with HMC policy.
• Reviews and updates completed and planned work daily in Yardi and communicates adjusted timelines with both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies any inefficiencies in the COM process that delays timely resident move in's or the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals to include meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Performs the duties of the COM Manager in their absence and other duties assigned, as necessary.
• This position requires driving for the Company using either
  1) a Company vehicle, at any frequency from Rarely to Constantly; or,
  2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

• High School Diploma or GED Required
• Associate's Degree from an accredited college or university, Preferred or
• Bachelor's Degree from an accredited college or university, Preferred and
• in the absence of a degree, directly-related job experience in managing process projects where independent judgment Required
• 1-3 years of Property Management experience and highly proficient, demonstrated use property management software (Yardi). Required
• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure that those performing these tasks adhere to their timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors and peers.
• Must be detail oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and basic knowledge of property management activities.
• Reliable and dependable attendance and punctuality are essential for this position.
• DL NUMBER - Driver's License, Valid and in State Required

We are committed to offering competitive and equitable compensation. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role.

Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including…