Pharmacy Technician

Overview

At CVS Health, we are building a world of health around every consumer with dedicated colleagues who are passionate about transforming health care. We are the nation s leading health solutions company, reaching millions through our local presence, digital channels, and more than 300,000 colleagues who care for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

Job Purpose and

Summary:

At CVS Health, we focus on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day, and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and we provide caring service that exceeds patient expectations.

Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

• Living our purpose by following all company SOPs at each workstation to help Pharmacists manage and improve patient health.
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick-up, drive-thru, drop-off) for safe and accurate prescription fulfillment.
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt moments while serving patients at pick-up, drive-thru, and over the phone; offering immunizations and other services at the register and over the phone; solving or escalating patient problems with compassionate care.
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries, cycle counts, returns-to-stocks, and waiting bin inventories.
• Contributing to a high-performing team, embracing a growth mindset, being receptive to feedback, and expanding clinical and technical knowledge to better assist patients.
• Remaining flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed.
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; complying with CVS policies to ensure patient safety, controlled substance dispensing and recordkeeping, and patient privacy and security.
• Delivering additional patient health care services (e.g., immunizations, point-of-care testing, offsite clinics) where allowable by law and supported by required training and certification.

Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:

• Completing additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
• Monitor…