Retail Manager - Angelo State University

Retail Manager – Angelo State University (Follett Higher Education)

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.

$48,400 - $62,900 per year

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will inspire teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence. Your role includes driving an engaging customer service experience, mentoring staff, and collaborating on financial metrics, store performance, planning, and regional support.

• Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.
• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Lead in‑store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales; meet annual shrink budget.
• Review and approve store markups, markdowns, and write‑offs within company guidelines.
• Ensure the security of company assets and the safety of associates and customers, and adherence to company policies.

• Facilitate campus and/or community events.
• Maintain day‑to‑day communication of store operational activities.
• Conduct strategic partnership reviews.
• Ensure campus outreach and engagement.
• Participate in Bookstore Advisory Committees.

• Develop cross‑functional teams of engaged team members capable of executing initiatives and driving operational standards.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.

• Partner to create and maintain an engaging customer service culture focused on solutions‑based selling and an exceptional customer experience.
• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• Oversee a café or convenience store and ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug‑free workplace environment.

• Bachelor’s Degree or equivalent.
• 3‑5 years of retail management or strong customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time‑management, and problem‑solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal—less than 10%.

• Medical, Dental, & Vision
• Voluntary insurance plans
• 401(k) + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly bonus plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.