Supervisor, Correspondence; In office

ABOUT MACHINIFY

ABOUT MACHINIFY: In October 2025, Machinify acquired Performant and we are now part of the Machinify organization. Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy.

We re reshaping healthcare payment through seamless intelligence.

ABOUT THE OPPORTUNITY

Hiring Range: $55,000 - $65,000

Supervisor, Correspondence (In office) supervises daily operations and a team of correspondence processors to ensure operations and client correspondence requirements (incoming and outgoing) are met timely and with high quality to meet business needs. Oversees the daily department production activity and supervises department workflow. Assists in the development of best practices and is responsible for ensuring that flow-down of changes in client, internal and/or regulatory requirements are implemented accordingly.

Responsible for staff supervision, monitoring workflow, and ensuring team is meeting business needs, as well as handles escalated process issues, develops and delivers training.

• Demonstrates knowledge and expertise in carrying out the following scope of responsibilities:
  Ensures smooth workflow for successful completion of processing incoming and outgoing correspondence, including verification that proper documents are identified and provided, and other internal and client support activities.

• Interfaces with other internal departments and subject matter experts as needed to resolve issues and support workflow changes.

• Provides answers and handles escalation from team members.

• Drives research, analysis and resolution of questions and issues that arise.

• Utilize tools and/or communicate changes in requirements, systems, processes and procedures, as well as supports transition and adaptation by the team in a positive and effective manner.

• Lead by example through achieving excellent results, maintains compliance, and professional behavior.

• Supervise a team of correspondence processing staff and leads in accordance with policies, laws, and in the best interest of the company.

• Contributes to continuous improvement efforts and develops/delivers tools and training to increase knowledge, efficiency and consistency of department output.

• Assists management with establishing and communicating goals and expectations to team members.

• Review team members  performance on a regular basis and provides direction, coaching, and training in order to maximize the efficiency and results workflow process of the team(s).

• Prepares and conducts annual staff performance reviews and provides input to recommendations for transfer, promotion, termination, etc. of the team members.

• Resolves problems within the team and promotes collaboration and teamwork in order to ensure efficient, effective, team performance.

• Conducts regular meetings with the team in order to communicate and implement department directives, policies, and goals.

• Analyzes individual staff performance, attendance, compliance, work behaviors and adherence to policies; identifies individual and group issues and trends; communicates results and recommendations to the next level of management; and partners with management and HR to address accordingly.

• Reviews and approves scheduled time off requests, time-cards, and other direct supervisory responsibilities as assigned through the HR/Payroll systems.

• Monitors attendances and effectively raises and addresses concerns in collaboration with the next level management and HR. Follows and complies with company policies, processes and procedures.

• Demonstrates Performant core values in performance of job duties and all interactions.

• Successfully completes, retains, applies and adheres to content in required training as assigned including, but not limited to, information security, anti-harassment and other compliance and policy/ procedure training applicable for position.

• Perform other incidental and related duties as required and assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required.

• Excellent interpersonal skills.

• Solid supervisory and leadership skills.

• Demonstrated ability to build credibility and trust.

• Ability to effectively transfer knowledge/skills to others and develop staff.

• Demonstrated knowledge and capability in managing workflow, staff and work volumes effectively to support business needs.

• Demonstrated knowledge of healthcare audit, billing and recovery processes and practices (Medicare and Medicaid working knowledge strongly preferred).

• Ability to lead and direct the…