Hardware Services Lead Specialist

Job Description

• 7x24x365 Support
• Perform physical site planning for all computer equipment to be installed or de-installed at the ITO Data Center.
• Coordinate floor space and electrical power requirements between the SBU and facilities department
• Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs
• Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
• Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
• Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
• Maintain CMDB and perform audits
• Coordinate vendor hardware and circuit installations
• Support/perform hardware break/fix activities
• Assist vendors with hardware problem determination
• Vendor management escalation and escort when applicable
• Provide off hours facility engineering support
• Provide internal and external audit support
• Attend internal and client meetings to provide support for hardware related inquiries
• Support all physical transitions including organic and new business
• Maybe be asked to assist in loading of images or configurations on certain equipment during the install process
• Primary duties and responsibilities include, but are not limited to:
• Installing hardware in the data center
• Maintaining hardware related output queues (incident, service request, change)
• Basic and in depth troubleshooting (incident management) of hardware related problems
• Assist in maintaining CMDB and hardware inventory for site services
• Provide shipping and receiving support and assist other team members
• Vendor management at the site – escalations, escort, assistance in troubleshooting
• Escalation of incidents and problems to management
• Assists in the overall hardware planning at the site level
• Mentors and trains other hardware services associates
• Assist in the development/maintaining of best practices and procedures for the team
• Help develop detailed plan for hardware installation
• Assist engineering support with configuration of hardware
• Assists in procurement, pricing, ordering of hardware related supplies
• Insure proper 24/7 coverage is maintained
• Develops data center best practices processes and procedures

• 3 years of hardware experience in a data center environment
• Experience working in a 24X7 support environment

• Medical
• Paid vacation
• Paid holidays
• Paid training
• Great career opportunity in "World Class" company