Universal Branch Associate - San Angelo

Role Responsibilities

• Help people and be committed to making an impact in our member's lives.
• Provide advice tailored to suit our member's financial needs.
• Assist with everyday transactions, build rapport, and make them part of the Texas Trust family.
• Create a member experience that makes them feel welcomed.
• Personalize every interaction by using the member's name and thanking them for choosing Texas Trust.
• Find ways to exceed member expectations with full consideration of policies, procedures and regulatory requirements while also building relationships to enhance our member's financial future.
• Utilize exceptional service skills to engage with members and present member-focused solutions to deepen relationships in person, by phone and through written communication.
• Initiate a warm transition to other areas of business to take care of extended member financial needs.
• Educate members on ways to do their banking conveniently through multi-channel solutions including online and mobile banking.
• Proactively collaborate with other departments to satisfy all member requests.
• Be flexible and willing to assist in other lines of business as requested.
• Identify fraud and take appropriate action to prevent losses.
• Present a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times.
• Practice and bring to life with the team our Yes And culture.
• Comply with established regulations and law requirements.
• Perform various other duties as assigned.

1-2 years of retail experience.

Minimum of 1 year of previous Teller/CSR experience preferred.

• High School Diploma/GED required.
• Ability to operate multiple computer systems efficiently.
• Requires an organized, meticulous self-starter who is able to work independently.
• Strong processing, analytical and critical thinking skills.
• Possess a strong work ethic and an adaptable team player mentality.
• Highly developed sense of integrity and commitment to member satisfaction.