Eligibility Advisor

Date: Mar 6, 2026

Location: SAN ANGELO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

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  Eligibility Advisor I
• Job Title: Eligibility Advisor I
• Agency: Health & Human Services Comm
• Department: TW Reg 02/09 EOAPD
• Posting Number: 14663
• Closing Date: 04/05/2026
• Posting Audience: Internal and External
• Occupational Category: Community and Social Services
• Salary Range: $2,953.25 - $4,365.66
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-13
• Shift: Day
• Travel: Up to 10%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Job Location City: SAN ANGELO
• Job Location Address: 622 S OAKES ST
• MOS Codes: No military equivalent

The Eligibility Advisor I position consists of three job classifications;
Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid.

The Eligibility Advisor I position is included in a career track series. After a probationary period of one year, an Eligibility Advisor I will be considered for an upgrade to an Eligibility Advisor II position once performance requirements are met.

Based on current training requirements, applicants who have AES program eligibility experience as an Eligibility Advisor II or higher, within one year of the application date, may be considered for rehire at the Eligibility Advisor II level.

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.

Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

N/A

High School Diploma or GED equivalent is required.

Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

One (1) year of customer service experience with public contact which can include retail, call center, clerical,…