Financial Aid & Scholarships Assistant II

Job Title

Financial Aid & Scholarships Assistant II

999907

Financial Aid and Scholarships

$28,392 - $33,201

No

Provides professional customer service and information processing support for the Office of Financial Aid & Scholarships. Assists students and families with questions regarding federal, state, and institutional aid programs, as well as general admissions and enrollment information. Helps monitor front counter operations to ensure a high level of service and performs general office and administrative support duties.

• Provide front-line customer service in person, by phone, and via email; respond to general questions regarding financial aid and scholarship policies and processes, referring complex inquiries to appropriate staff.
• Under the supervision of the direct supervisor, manage the intake and processing of financial aid and scholarship documents; collect, review, upload, and distribute forms; update tracking requirements; and maintain document imaging systems.
• Assist with the verification process by reviewing information in Banner and Workflow systems for accuracy and communicating with applicants regarding outstanding requirements.
• Maintain current knowledge of federal, state, and institutional financial aid policies and procedures.
• Assist with the training and oversight of student workers.

• Demonstrated customer service mindset with the ability to provide professional, responsive, and student-centered support.
• Strong verbal and written communication skills with the ability to build and maintain positive professional and interpersonal relationships.
• Ability to work both independently and collaboratively as an effective member of a team.
• Knowledge of federal, state, and institutional financial aid programs, as well as financial aid and scholarship philosophies, policies, and fundamental procedures.

• High school diploma or equivalent.
• Experience working in an office environment with customer service responsibilities.
• Ability to perform effectively in high-volume or high-stress situations.
• Working knowledge of general financial aid and scholarship policies and processes.

• Completion of college coursework and/or experience in a higher education setting.

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at  or email us at hr.

Posting Number: S1091P

Open Date: 02/27/2026

Desired

Start Date:

03/16/2026

Open Until Filled: Yes