Bus Operations Scheduler; Scheduler Ops Service Delivery

Utah Transit Authority

Description

This position reports to the Manager Operations (Service Delivery) and is responsible for blocking, run cutting, vehicle assignments, schedule making, scheduling material, analyzing vehicle hours and peak vehicles for multimodal transit utilizing scheduling software. The position assists with the implementation of scheduling software and software upgrades. The position prioritizes and produces schedule revisions and ensures adequate running times, recoveries and break periods.

The position performs service delivery investigations and conducts interviews with employees related to schedules on the system and in the report areas. The position prepares reports and makes recommendations to improve service delivery.

The position coordinates all schedule documents including Operator and vehicle assignments, schedule changes, and special event services. The position prepares and maintains the scheduling database system used to coordinate timely presentation of scheduling material and documented information. The position provides support to the Manager of Operations (Service Delivery) to complete special projects. This position is required to establish and maintain a strong relationship with service units and other offices to fulfill requests, support special projects, and resolve issues.

This position is required to demonstrate a commitment to safety that guides all aspects of work through consistent and professional behaviors in the performance of the essential duties.

EDUCATION/TRAINING:

High school diploma or equivalent. Bachelor's degree with a major in public administration, transportation, statistics, or a closely related field required; preferred.

EXPERIENCE:

Four years in transit operations, maintenance, schedule making, or a related support function. Two years working with scheduling software preferred. Must possess a valid driver's license.

Knowledge/

Skills:

• Transit systems and operations.
• Transit operations and work rules.
• Transit scheduling including scheduling software and data processing related to schedule activities.
• Timetable development such as dwell times, running times, layover and recovery times, and coordination with other services.
• Blocking, run cutting, and schedule making.
• Scheduling software and systems.
• Data analysis tools and reporting systems.
• Collective bargaining agreements and workforce rules.
• Financial implications of scheduling and operational changes.
• Key performance indicators and performance measurement.
• Collecting data, creating reports, and summarizing schedule changes.
• Effective use of scheduling tools.
• Adherence to service standards, work rules, legal, regulatory, and collective bargaining requirements.
• Controlling costs and implementing cost‑saving measures.
• Collaboration and communication.
• Time management and organization.
• Problem‑Solving.

Abilities: (UTA Competencies)

• Adapt to new situations and resolve issues rapidly.
• Attention to detail when preparing employee schedules, ensuring compliance with standards and agreements.
• Capacity to ensure that vehicle assignments and peak vehicle counts are optimized and meet operational needs.
• Perform quality reviews on proposed run times, recovery times, and break periods.
• Monitor and report on key performance indicators for operations and maintenance.
• Apply new information, techniques, and technologies to improve operations.
• Build strong relationships with stakeholders and facilitate discussions in committees and working groups.
• Embraces Outward Mindset Exhibiting strong E.I. skills (self‑awareness, self‑management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive.
• Develops Self & Others Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
• Ensures Fairness Concerned with the welfare of others and expressing that concern on a personal level.…