Advocate Dorm Lead - Graves Job Salt Lake City area,Utah USA,Social Work

Position: Housing Advocate Dorm Lead - Graves

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Housing Advocate Dorm Lead provides compassionate, trauma-informed support to individuals experiencing homelessness by ensuring a safe, clean, and welcoming shelter environment. This role involves direct guest engagement, monitoring dorms and common areas, and assisting with basic facility upkeep. The Dorm Lead responds to guest needs, helps resolve conflicts, and collaborates with supervisors and team members to maintain a respectful and inclusive space.

This position is trained in crisis intervention, incident reporting, and best practices, and demonstrates cultural responsiveness and strong boundary-setting skills.

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* This is an in-person position.

Location

Gail Miller Resource Center
242 W Paramount Ave, SLC, UT 84115

Reports to

Housing Advocate Supervisor

Position Status

Full-Time

Shift

Varies, 40 Hours
11:00 PM - 7:30 AM

Pay Grade and Starting Rate

Grade 5/ $17.85/hour

FLSA Status

Non-Exempt

Essential Duties and Responsibilities

Provide quality, trauma-informed customer service to guests who may be in need of resources in addition to shelter.

Observe and help regulate shelter activities to ensure rules and procedures are followed.

Provide clear, specific, and consistent information to residents, including instruction on shelter rules and procedures.

Assist in maintaining a clean and safe facility by identifying special needs and reporting them to a supervisor. This includes basic cleaning tasks such as sweeping, mopping, sanitizing bio spills, and ensuring work spaces are prepared for the next shift.

Maintain a consistent presence in the dorms to engage with guests, respond to needs, and check in on staff stationed in support rooms.

Monitor and address issues related to excessive belongings or food items in the dorms.

Take the lead with your supervisor on dorm cleaning days to ensure the dorm is cleared and that staff understand their duties.

Take the lead in performing thorough rounds of the facility, which includes stocking support rooms, checking in with staff, and inspecting dorms, bathrooms, and common areas for maintenance or safety concerns.

Take the lead on ensuring timely and accurate data collection for Client Interactions have been logged for the day, reviewing shift logs and notes.

Ensure State Dashboard has been accurately updated each shift.

Answer phones, take accurate messages, and respond to inquiries from the public.

Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.

Participate in emergency drills and environmental safety activities, as required.

Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Maintain regular and reliable attendance as an essential function of this position.

* Other duties as assigned.

* Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

Actively engage with and honor the unique backgrounds, identities, and…


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