Security Manager

Hyatt Regency Harare the Meikles Hotel is looking for a Security Manager responsible for ensuring the safety and security of guests, staff and the entire hotel property while managing security operations and protocols.

• Is conversant with every detail of the hotel’s layout and the location and function of sprinkler system, smoke detectors, firefighting equipment, emergency exits, fire control room, fire indicator panels, emergency evacuation, public address systems, emergency assembly area outside the hotel, fire/bomb threat and security procedures, hotel service lifts and first aid equipment.
• Continuously monitors installed safety devices for emergency readiness and to patrol public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel and property in and around the hotel.
• Establishes operational procedures for activities such as fire prevention and firefighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
• Handles investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary.
• liaise with security personnel on duty in monitoring and controlling the movement of all employees leaving and entering the hotel through the employee entrance.
• Implements periodic locker searches as required together with the Human Resources Manager.
• Records and strictly controls the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the General Manager and Director of Finance.
• Coordinates ongoing ad‑hoc patrols of guest floors, public areas, outlets, offices and all other areas within and around the hotel as specified in the Security Operations Manual.
• Provides guard escorts to cashiers upon ending of shift from Outlet to hotel’s safe, and to general cashier from hotel to bank when necessary.
• Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
• Conducts vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary.
• Establishes smooth working relationship with local authorities and liaises with them on all required regulations and activities.
• To coordinate and conduct investigation concerning hotel safety. Drafting and implementation of guidelines, policies and procedures of Security and coordinating implementation of those standards and procedures.
• To conduct on monthly basis Fire Drill trainings for Hotel Staff.
• To conduct security trainings for security personnel and training on General Security awareness for entire hotel staff.
• To represent the hotel for meetings on security issues with third‑party companies, such as the organizers of meetings and events, protection of VIPs, as well as state agencies, security‑related and / or the fight against terrorism.
• To maintain physical and technical security of the hotel, to coordinate the development and implementation of contingency plans and anti‑crisis measures and regulations regarding the hotel.

• Oversees and assists in the preparation and updates of the Security Departmental Operations Manual.
• Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Ensures the maintenance of the daily security Logbook.
• Ensures the timely submission of all guest/employee incident reports.
• Monitors the reports on any “Lost and Found” items.
• To represent the hotel and to liaise with relevant legal structures, local fire inspection and other organizations related to the management of emergency situations.
• To ensure timely reporting and investigation of all incidents with the guests / staff.

• Handles all guest and internal…